Privacy Policy | Excelsia Injury Care

PRIVACY POLICY

Last updated December 17, 2025

This Privacy Policy for Excelsia Injury Care (“Excelsia,” “we,” “us,” or “our“), describes how and why we might collect, store, use, and/or share your information when you use our services (“Services“), such as when you:

Visit our website at https://excelsiain j ur y care.com , or any website of ours that links to this privacy notice
Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this Privacy Policy will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at info@excelsiainjurycare.com.

Special Note about Protected Health Information

Please note that certain personal information collected by Excelsia may have different privacy policies that apply. For example, protected health information (“PHI”) is covered under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). For information regarding how Excelsia healthcare providers collect and use your PHI, please refer to our Notice of Privacy Practices, available here.

This Privacy Policy explains the following:

Collection of Information
Use of Information
Disclosure of Information
SMS/MMS Mobile Message Marketing
Third-Party Websites and Links
Children’s Privacy
Security and Retention of Information
Your Rights and Choices
Contact Us
Updates to this Privacy Policy

1. Collection of Information

When you visit, use, or navigate our Services, we may collect personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.

A. Information You May Provide

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

names
phone numbers
email addresses
mailing addresses
contact preferences

Sensitive Information. We do not collect sensitive information through our public website.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

B. Information We May Collect Automatically

We automatically collect certain information when you visit, use, or navigate the Services (“Usage Data”). To do this, we may use cookies, pixels and similar technologies (“Cookies”). Usage Data does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location (approximate geolocation data derived from IP address), information about how and when you use our Services, session data and analytics, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Specific information about how we use Cookies and how you can refuse certain Cookies is set out in our Cookie Policy, available here.

C. Do We Receive Information from Third Parties?

We do not receive any personal information about you from third parties.

2. Use of Information

We use your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We use your personal information for a variety of reasons, depending on how you interact with our Services, including:

To deliver and facilitate delivery of our Services: We may use your information to provide you with the requested service.
To respond to user inquiries/offer support: We may use your information to respond to your inquiries and troubleshoot issues with our Services.
To send administrative information to you: We may use your information to send you details about our products and services, changes to our terms and policies, and other similar information.
To request feedback: We may process your information when necessary to request feedback and to contact you about your use of our Services.
To evaluate and improve our Services, products, marketing, and your experience: We may use your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, and your experience.
To comply with legal requirements: We may use your information to comply with legal requirements and industry standards, detect, investigate, and prevent activities that may violate our policies or be fraudulent or illegal, and safeguard the rights of Excelsia, yourself, or others.

3. Disclosure of Information

We understand the importance of protecting the confidentiality of your information and limit our disclosure of your personal information to the following possible business or commercial purposes:

To third-party service providers acting on our behalf or to entities with whom we may collaborate with to offer and deliver the Services
In order to protect the safety and security of Excelsia, the Services, our operations, our systems, our properties, our customers, or any other related person or entity
In order to investigate, detect, deter, prevent, report, defend against, or take other action regarding security incidents, abusive behavior, suspected fraud, malicious or illegal activities, or violations of our terms and policies
In order to establish, exercise, or defend our legal rights where it is necessary for our legitimate interests or the legitimate interests of others
In order to comply with applicable laws or legal processes such as a court order or subpoena
In connection with any reorganization, restructuring, merger, sale, acquisition, financing, dissolution, or other transfer of assets under the condition that the recipient agrees to respect your information in a manner that is consistent with this Privacy Policy.

Excelsia Portal. If you are an Excelsia patient, we may disclose certain health information to your authorized legal representative through the Excelsia Portal. This information may include medical records, billing statements, appointment details, and status updates.

Google Analytics. We may also share non-identifiable information with Google Analytics to track and analyze the use of the Services. Under certain state privacy laws, this may be considered “sharing” of personal information. To opt out of being tracked by Google Analytics across the Services, visit https://tools.google.com/dlpage/gaoptout; or by enabling Global Privacy Control (GPC) in your browser. For more information on the privacy practices of Google, please visit the Google Privacy & Terms page.

We do not use your personal information for profiling in furtherance of decisions that produce legal or similarly significant effects.

Outside of our regular healthcare practices and related healthcare services, all of which are subject to the Notice of Privacy Practices and our obligations under HIPAA, we do not process sensitive personal data as defined under state privacy laws (including data revealing racial/ethnic origin, religious beliefs, mental or physical health diagnosis, sexual orientation, citizenship status, genetic or biometric data, or personal data from known children) without your explicit opt-in consent.

4. SMS/MMS Mobile Message Marketing

By signing up to receive text messages, you agree to these terms and our Mobile Message Terms [HYPERLINK TO SMS TERMS]. We use your mobile phone number to send you text notifications, text marketing offers, and transactional texts, including requests for reviews from us.

The above excludes text messaging originator opt-in data and consent. While we may share information about your opt-outs with third parties to help record your SMS communication preferences, SMS consents are not shared with any third party.

5. Third-Party Websites and Links

The Services may contain links to unaffiliated third-party websites. This Privacy Policy does not apply to the practices of such other websites, and we are not responsible for the actions and privacy policies of the third parties that operate or interact with those websites.

6. Children’s Privacy

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at info@excelsiainjurycare.com.

7. Security and Retention of Information

Excelsia understands the importance of securing your information. We are continuously implementing and updating our administrative, technical, and physical security measures to protect your information.

A. How Do We Keep Your Information Safe?

We have organizational and technical processes and procedures in place to protect your personal information. However, please be aware that no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You acknowledge and accept that we cannot guarantee the security of your information.

B. How Long Do We Keep Your Information?

We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice, unless a longer retention period is required or permitted by applicable laws and regulations.

When we have no ongoing legitimate business need to use your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

8. Your Rights and Choices

You may review, change, or terminate your account at any time.

Withdrawing your consent. If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us using the information provided in the Contact Us section below.

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Opting out of marketing and promotional communications. You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us using the information provided in the Contact Us section below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

We recognize and honor universal opt-out preference signals, such as the Global Privacy Control (GPC). If your browser or device transmits an opt-out preference signal, we will honor that preference in accordance with applicable law. To learn more about GPC and how to enable it, visit https://globalprivacycontrol.org.

Cookies and similar technologies. Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. Specific information about how we use Cookies and how you can refuse certain Cookies is set out in our Cookie Policy, available here.

Some Internet browsers include the ability to transmit “Do Not Track” signals. Since uniform standards for “Do Not Track” signals have not yet been adopted, we do not process or respond to “Do Not Track” signals.

Jurisdictional Rights. Certain jurisdictions have specific legal requirements and grant privacy rights with respect to personal information, and we will comply with the restrictions and any requests you submit as required by applicable law. Please be aware that these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law. If you are seeking to exercise your rights under a law of a specific jurisdiction, please contact us using the information provided in the Contact Us section below.

Depending on where you live, you may have certain rights related to your Personal Information. These rights may include the below. Please be aware that these rights are not absolute and may apply only in certain circumstances. In certain cases, we may decline your request as permitted by law. If you are a resident of Delaware or New Jersey, you have specific rights under the Delaware Personal Data Privacy Act (DPDPA) and New Jersey Data Privacy Act (NJDPA).

Right to Access / Know: You may have a right to request access to Personal Information that we hold about you, including details relating to the ways in which we use and share your Personal Information, subject to certain privacy and other limitations.
Right to Delete: You may have a right to request that we delete Personal Information we maintain about you, subject to certain exceptions under applicable law.
Right to Correct: You may have a right to request that we correct inaccurate Personal Information that we maintain about you.
Right of Portability: You may have a right to receive a copy of the Personal Information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Right to Opt Out of Sale or Targeted Advertising: You may have a right to opt out of the sale of your Personal Information or the processing of your Personal Information for purposes considered to be “targeted advertising”, as defined in applicable privacy laws. (Note: We do not sell your personal information or process it for targeted advertising purposes. If our practices change, you will have the right to opt out of such activities.)
Right to Opt Out of Profiling: You may have a right to opt out of the use of your Personal Information for purposes of profiling with a legal or similar significance.
Right to Limit Use and Disclosure of Sensitive Personal Information: We will not process or use your sensitive Personal Information without your consent.
Right Not to Be Discriminated Against: You may have the right not to be discriminated against for exercising any of your rights under applicable law. Please note, however, that we may be permitted to offer certain benefits in connection with your voluntary participation in certain incentives and loyalty, rewards, or similar programs. If we choose to do so, we will provide additional information about such incentives and programs.
Restriction of Processing: You may have the right to ask us to stop or restrict our processing of Personal Information.
Withdrawal of Consent: Where we rely on consent to process your Personal Information, you may have the right to withdraw this consent.
Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account, subscriptions, or other purchases that you have made.
Response Timeframe: We will respond to verified requests within forty-five (45) days of receipt. If we require additional time (up to an additional forty-five (45) days), we will inform you of the reason and extension period in writing.

You may exercise these rights where indicated on our Site or by contacting us using the contact details provided below. Note that we may choose not to honor requests where we are not legally obligated to do so, and we may choose to honor requests even where we are not legally obligated to do so, in each case in our sole and absolute discretion. By honoring such requests, however, we do not assume, and hereby expressly disclaim, any obligation to honor such requests in the future.

We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

9. Contact Us

If you have questions or comments about this Privacy Policy, you may email us at info@excelsiainjurycare.com or contact us by post at:

Excelsia Injury Care
9601 PULASKI DR, SUITE 417
BALTIMORE, MD 21220 United States

10. Updates to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this Privacy Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.